Reference

Legal Terms That Protect Your Account

We've built dewi 500 with clear rules about how we handle your account, your funds, and your data.

Account SecurityData ProtectionRegional ComplianceWithdrawal Verification
Explore the Lobby Read FAQ
dewi 500 Legal Terms That Protect Your Account
GET ANSWERS FAST

How to Reach Us About Legal Questions

Live Chat Support Open your account and head to the help widget in the bottom corner.
Email Support Contact our legal and compliance team at support@dewi500.
Help Centre Browse our help section on dewi500.xyz for answers to common questions about account closure…
SECURITY AND COMPLIANCE

How We Protect Your Account and Data

Encrypted Data Storage

Your account details, game history, and payment records are stored on encrypted servers.

Two-Factor Authentication

When you set up your account, we ask you to add a phone number for two-factor verification.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay wallet or Indonesian bank account, we confirm that the account holder…

Cookie and Tracking Policy

We use cookies to keep you logged in and to track your session for fraud prevention.

Account Closure Request

To close your account, contact [email protected] or use the live chat.

Data Subject Rights

You have the right to request a copy of your account data, update your personal information, or ask us to…

Answers to Your Legal and Account Questions

You can close your account anytime by emailing [email protected] or using live chat. We'll process the closure within 5 business days and delete your personal data within 30 days, where local law permits. Any remaining balance will be withdrawn to your registered payment method after verification.

We retain your full account history—deposits, withdrawals, game logs, and verification documents—for seven years to comply with financial reporting and anti-money-laundering rules. After that period, we securely delete your data unless we're legally required to keep it longer.

Yes. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is processed by the payment provider and encrypted on our servers. Your funds are held in a segregated account and only released to your registered withdrawal method after identity verification.

Account access depends on local law. We serve players in Indonesia where local law permits. If your region changes or you move, contact support to update your account details. Withdrawals are processed only to Indonesian payment methods and bank accounts.

Yes. Send a data-subject request to [email protected] with your account email and the specific data you want (login history, deposits, game records, etc.). We'll provide your data in a portable format within 14 days of your request.

When you request a withdrawal, we match the account holder name on your registered payment method (DANA, OVO, GoPay or bank account) with your account profile. If details don't match, we ask for proof of ownership before releasing funds. This usually takes 1–2 hours on business days.

Contact our support team immediately via live chat or email at [email protected] with details of the transaction. We'll investigate within 24 hours on weekdays. If fraud is confirmed, we'll reverse the transaction and secure your account pending your verification.

Related Pages

dewi 500 Indonesia dewi 500 Login About Us Register dewi 500 Casino